View job here

Main Objectives of this position:

  • Drive the highest levels of quality towards the assigned BCO customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
  • Develop and grow a portfolio of BCO customers
  • Achieve Export and Import Budget for Malaysia
  • Monitors the day-to-day performance of the branch office. 

Function and duties:

  • Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts.
  • Evaluate customers total book of business, and determine potential opportunities.for growth.
  • Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit.
  • Establish Account strategies for portfolio of customers
  • Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
  • Provide clear information to Sales Co-ordination to enable fast quotation and free time requests.
  • Encourage use of web tools and web quotations
  • Develop expert knowledge of the competition and indutrsy and keep abreast of key changes
  • Supervise, and manage the branch functions inline with the respective functional departments.
  • Communicates effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing.
  • Makes certain that all departmental and functional training requirements are fulfilled.
  • Ensure compliance policy adhered to at all time.

Qualifications and Technical Job Requirements:

  • University degree or equivalent
  • Minimum 5 years’ experience in a commercial / customer service role, preferably in the maritime / logistics sector
  • Strong communication skills
  • A Positive “can do” attitude
  • Result driven team player with a proactive attitude

Über Hapag-Lloyd

Mit einer Flotte von 287 modernen Containerschiffen und einer Gesamttransportkapazität von 11,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Im Segment Linienschifffahrt ist das Unternehmen mit 13.500 Mitarbeitenden an Standorten in 139 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 11,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 114 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Im Segment Terminal & Infrastruktur bündelt Hapag-Lloyd seine Beteiligungen an 20 Terminals in Europa, Lateinamerika, USA, Indien und Nordafrika. Rund 2.600 Mitarbeitende sind dem Segment Terminal & Infrastruktur zugeordnet und bieten neben den Terminalaktivitäten ergänzende Logistikdienstleistungen an ausgewählten Standorten.

Contact person

Ze Chia Tan Talent Acquisition Specialist