Overall Job Purpose
- Drive the highest levels of quality towards the assigned Segmented Vertical / Vertical Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
- Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables.
Job Specification - Key Accountabilities
- Deliver Annual BU targets for the North India Cluster (MINNO).
- Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process.
- Ensure that the MINNO team is fully motivated and focused.
- Conduct 1:1 Coaching for all direct reports as per Sales Cadence defined in CXS.
- Participate in all task / activities related to Strategy 2030.
- Lead during Weekly SD: SMG meeting.
- Drive the identification of new opportunities by the team so that there is a robust Sales Pipeline.
- Coach and steer Segmented Vertical / Vertical Cluster teams to achieve set targets for the Cluster.
- Responsible for achieving CH annual targets and goals under Project Optimus for MINNO.
- Conduct regular joint meetings with all LKA and large Customers.
- Regularly review customer portfolios jointly with Sales.
- Ensure QBR as directed by Sales Director.
- Fully support all activities under Customer Engagement Survey (CES).
- Inter- departmental co-ordination.
- Performance management as defined in the Sales Process.
- Support Steering Manager and Sales Director with budgeting, planning and Strategy.
- Responsible for DSO levels for the North Cluster as directed by BA and Sales Director.
- Implement all findings and observations in annual Employee Engagement Survey (EES).
- Review SXC portfolios and coverage of MR, CU and CN customers and ensure they have the right Segmented Vertical specialists for their market.
- Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
- Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Coordination of Area sales activities with other Sales Managers and Sales Director.
- Execute all tasks as directed by Sales Director / Management.
- Support Sales Director and HRD with all matters related to Staff, Company policies and HL compliances.
- Forecast weekly volume basis each SSY & update SST.
Qualifications and Technical Job Requirements
- University degree or equivalent
- Excellent track record
- Good command of written and spoken English. Command over local language is preferred though not mandatory
- Working knowledge of MS Office and BI tools
- Positive attitude and Good Leadership skills
- Receptive and be able to grasp new ideas
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude can do attitude.
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity