Overall, Job Purpose
- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
- Market and Customer knowledge in the geography, specifically Imports.
- Effective liaising with MR’s, Consignees, CHA’s and CTOs to ensure last mile conversions as per budget.
- Evaluate customer potential and conduct MR Sales Planning specially.
- Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
- Ensure regular updates of all activities in Salesforce
- Review customer performance with Sales Manager and define appropriate actions
- Where appropriate for their market serve as specialists for a segmented vertical
- Prepare and conduct visits, report and follow-up on visits
- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process
- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc)
- Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Service.
Qualifications and Technical Job Requirements
- MBA Preferred.
- 15+ years of experience in the Transport/Maritime industry.
- Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.
- Excellent written and oral communication skills.
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude, can do attitude
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
