Coordinator Sales Execution
Reports to Country Manager
Position Overview
- Manage and grow portfolio of customers and opportunities for both POL DOUALA & KRIBI
- Cover MR and Geo-From customers Push-Pull as defined in Area Sales Steering concept
- Focus on medium and large accounts (small accounts covered mostly by Business Development)
- Deal directly with customers to develop, secure and maintain most profitable business
- Conduct sales planning and performance management as defined in enhanced Sales Process
- Approach customer through specified sales channels (e.g., KAM, reefer, import)
Key Responsibilities
- Evaluate customer potential and conduct MR Sales Planning.
- Conduct Account Planning in CRM (e.g. develop value propositions)
- Evaluate customer potential and conduct MR Sales Planning.
- Review customer performance with Sales Manager and define actions
- Where appropriate for their market serve as specialists, eg Reefer, Commodity, Import, etc.
- Prepare and conduct visits, report and follow-up on visits
- Conclude contracts for MR customers (proposal negotiation closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process
- Selectively engage in TM discussions on important matters (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Feedback m ark et information Get engaged in day-to-day TM pricing discussions but only when needed.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
- Provide clear info to Sales Coordination regarding handover to Customer Service
Qualifications
- Market Knowledge / Market Intelligence
- Receptive and be able to grasp new ideas and motivate oneself for personal development
- Capacity to build and develop long-term relationship with different hierarchy Level
- Data Analysis
- Minimum 5 years’ experience in a commercial role and customer service, preferably in the maritime sector
- Excellent communication skills
- Comprehensive knowledge of FIS and other HL systems
- Working knowledge of MS Office
- Result driven team player with a proactive attitude
- Ability to work under pressure
- Goal and deadline driven
- Good time management skills
- Receptive and be able to grasp new ideas and motivate oneself for personal development
Why Join Us:
- Be a part of a global leader in the logistics industry.
- Opportunity to make a significant impact on our business in a rapidly growing region.
- Work with a diverse and talented team of professionals.
If you meet the profile and are excited about the opportunity to contribute to Hapag-Lloyd’s success in West Africa, we encourage you to apply.
*** Disclaimer - Recruitment Fraud Alert 2025 ***
Caring for People
We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.
