Overall Job Purpose
- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd and also responsible for delivering overall individual and branch target.
- Responsible for general administration of the office
- Deliver JMB Synergy
Job Specification - Key Accountabilities
- Evaluate customer potential and conduct MR Sales Planning.
- Continuously improving the customer portfolio by securing new accounts and removing underperforming accounts.
- Ensure regular updates of all activities in Salesforce.
- Review customer performance with Sales Manager and define appropriate actions.
- Where appropriate for their market, they serve as specialists for a segmented vertical
- Prepare and conduct visits, report and follow-up on visits.
- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process.
- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Service
Qualifications and Technical Job Requirements
- Apprenticeship in Shipping or bachelor’s degree
- 5 years of experience in the maritime industry or equivalent combination of education and experience
- Experience in Sales and/or Customer Service functions.
- Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.
- Demonstrated strong listening, verbal and written communication skills.
- Self-starter, self-motivated, resourceful, and responsive
- Demonstrated ability to multi-task, set priorities, organize work and implement action items.
- Analytical skills
- Ability to work effectively in a team environment and good interpersonal skills.
- Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)
- Fluent in English
Office Manager tasks
- Ensure adherence to local legal requirements
- Contact local authorities where required
- Responsible for well-being and needs of staff in the office, including health and safety
- Ultimately responsible for facility management tasks, also if a third-party company is appointed
- Shared responsibility of holiday planning of local staff (alongside SV leads) ensuring no loss of productivity
- Participation in joint GSD (when required) alongside SV (sub) Lead (addressing staff behavior and professionalism)
- Being available and assisting in local audits
- Involvement in BA /HR budget preparations
- Responsible for communicating local incidents across the Area
- Back up escalation point for local accounts; in the event SV Lead is unable / unavailable to attend
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude can do attitude.
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
