Overall, Job Purpose
- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
- Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers.
- Preparing and sending of rate quotations to customers.
- Monitor quotation and customer performance including tenders and follow up with customers where required.
- Give clear handover info to Customer Service (and Operations where required)
- Assist Customer Service with problem solving related to a customer issue where required.
- Handling updating of CRM with customer calls, rate offers, customer follow ups done.
- Coordinate with Sales Support on handling of bids / tenders for local customers using the relevant tools.
- Vessel follows up & daily booking follow up with customer and with team for assigned SSY.
- Market rates feedback update in FIS.
- Assist SSP team for unrated shipments & AF closure for invoicing issues.
- Assist in Dispute resolution of revenue related disputes.
Qualifications and Technical Job Requirements
- University degree or equivalent
- Good command of written and spoken English
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- Positive attitude
- FIS knowledge
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude can do attitude
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
