About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Reports to Area Business Administration Director

Position Overview: Responsible for the day-to-day troubleshooting and support of all computers, local area network (LAN), wide area network (WAN), telephone-related problems and the maintenance of same. Providing these services in an effective and efficient manner will ensure maximum access to Information Technology services and resources

Key Responsibilities

  • Be the interface to HL Regional and Central IT functions and their Outsourcing Partners.
  • Provide first-level helpdesk support and work closely with the Information Technology Service Desk (ITSD)
  • Responsible for the user onboarding and all users’ authorizations
  • Responsible for IT asset management and maintaining regular IT inventories within the Area.
  • Responsible for the local IP telephone lines and all telecommunications including mobile phones.
  • Responsible for the management of all non-standard equipment (hardware and software).
  • Ensure that the defined processes are working in a timely manner.
  • Assist with the sourcing of all IT-related products.
  • Review and audit of system access rights.
  • Liaise with local vendors for cabling support.
  • Ensure smooth running of the data centre.
  • Responsible for ensuring IT-related equipment is under regular maintenance and fully insured.
  • Prepare and maintain BCP (including testing and fire drills) for the Area.
  • Responsible for Area QEM and supporting the sustainability team on initiatives & targets.
  • Responsible for Local Data Protection (DPO) within the Area
  • Support other functions on an ad-hoc basis for all IT hardware, software and systems-related issues.
  • Support Area Management on assigned tasks, presentations and special projects when required.
  • Assist all the functions in the organization of the Business Events - IT and system support.
  • Prepare and monitor IT budget forecast.
  • Service Oriented and support Central/Regional IT Projects.
  • Support all Third-Party Agents within the Area
  • Provide first line advisory to ITCs within the Area

Education, Experience & Key Competencies:

  • University Degree/Diploma in IT field
  • 7 years' experience
  • Fluent in verbal as well as written communication in English & French
  • Solid Communication skills
  • Microsoft Windows Operating System (both client and server sides) and AWS-Cloud knowledge.
  • E-Mail-Administration knowledge
  • IT-Hardware knowledge
  • Network & Security Systems knowledge.
  • MCSE/CCNA/AWS Certifications
  • Ability to work effectively in a team environment and good interpersonal skills
  • Comprehensive knowledge of user application systems (FIS, SAP, CRM, COMPASS, M365)
  • Knowledge in Networks (LAN, WAN) and communication systems
  • Highly analytic and independent way of working
  • Ability to present complex correlations in a clear way
  • Knowledge of user application systems and Proficient in Microsoft programs Fairly social thus learns quickly when faced with new problems, analyzing both successes and failures for clues to improvement
  • Maintains two-way dialogue with others on work and results
  • Drive for results – can be counted on to meet/exceed goals consistently
  • Ability to convey information effectively and convincingly

Why Join Us:

  • Be a part of a global leader in the logistics industry.
  • Opportunity to make a significant impact on our business in a rapidly growing region.
  • Work with a diverse and talented team of professionals. 

If you meet the profile and are excited about the opportunity to contribute to Hapag-Lloyd’s success in Central Africa, we encourage you to apply. 

We appreciate all applications; however, only shortlisted candidates will be contacted. 

 

*** Disclaimer - Recruitment Fraud Alert 2025 ***

Caring for People

We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.

Contact person

Hylda Ablorh