Reports to Manager Transshipment
Purpose:
Responsible for all transshipment execution in the region based on Transshipment Management guidance. Executing the replanning of impossible/tight/long connections. Involved in day-to-day space alignment on 3rd party feeder in cooperation with TS management. Monitor incoming / outgoing connections of their responsible service and nominate connections on respective SSYs. Proactively participate in vessel pre-planning transshipment connections. Follow up and respond to all messages related to transshipment issues as well as maintain a smooth and regular communication chain between Transshipment Management and all Areas’ Customer Service staff in order to coordinate the best and fastest connection.
Key responsibilities:
· Obtain overview on open transshipment requests and plan transshipment connection.
· Assign voyage to transshipment request and ensure correct terminal.
· Review the import and export volumes at the transshipment port/SSY assigning the preferred route, and faster and cost-effective connection available.
· Handle consequences of Port Call Change impacting transshipment.
· (Re-)arrange terminal haulage or off-dock storage during transshipment.
· Ensure the accuracy of the feeder schedule created by GSC Scheduling.
· Split of transshipment request to the new shipment and request updated documentation via Customer Service (CS).
· Align transshipment capacities with volume on 3P feeders / Main line
· Monitor transshipment connection and rollover of transshipment units in case of misconnection. Pre-planning transshipment connections in advance and proactively align with TMs / CC to adjust volume flows in case of suspected roll overs.
· Update cargo in the system when Transshipment Manager instructs regarding port omission and subsequent action plan.
· Create feeder Work Orders (WO) and submit WOs to the vendors.
· Create Transport exceptions for transshipment use cases.
· Inform the origin and destination offices about transshipment cargo inspection as well as the additional charges incurred in transshipment ports to ensure additional expenses are recovered from the shipper or customer account.
· Reporting transshipment overview (dwell time / cost / deviations / bottlenecks) to all stakeholders
· Thorough knowledge of cost structure (TS cost / renomination cost / storage cost above free time) in order to take quick decisions for cargo evacuation
· Reporting budget adjustments required for transshipment cargo
· Taking ownership of transshipment cargo for timely completion of local requirements (manifest filing / documentation completion)
· Coordinate with vendors for cargo readiness
Qualification & skills:
- · University Degree, Diploma in Marine Studies, experience as a Nautical Officer, or a similar qualification or experience in Liner Shipping or Logistics
- · Excellent communication and negotiation skills
- · Knowledgeable in MS Office applications
- High analytical mindset, ability to work systematically under pressure, with quick decision-making skills for timely connection of transshipment cargo.
*** Disclaimer - Recruitment Fraud Alert 2025
Caring for People
We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.
