About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
Spearhead the area performance for designated Areas through various performance forums.
Ensure area performance in line with key performance management tools.
Prepare, drive and lead performance calls as per designated schedule.
Responsible for coordinating relevant sales matters related to the Region.
Drive the highest levels of quality towards our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Drive performance across designated areas within the Region by exceeding Quality promises and KPI Deliverables.
Guiding areas regarding customer segmentation.
Monitor portfolio data quality in various systems.
Drive and support key sales targets implementation and set-up of related processes (account plans, visits, portfolio coverage, opportunities, etc).
Ensure sales meeting cadence is adhered to in the areas.
Monitor and drive Sales Force usage across sales teams.
Roll out relevant sales trainings (in coordination with internal stakeholders).
Potentially partake in the resource planning and resource allocation exercise with the areas to ensure right size.
Support and drive action plans related to customer experience.
Potentially conduct and/or assist in Area Visits.
Support and drive performance across all areas within the Region by exceeding KPIs
Lead performance calls with various stakeholders with the goal of improving the regional performance.
Grow knowledge and drive area usage of various performance tools.
Monitor and drive continuous performance improvement across all sales channels.
Support and/or Implement Global, Regional and/or area sales performance related projects.
Guiding areas regarding Global, Regional and/or area sales performance related projects.
Campaign Management.
Support any and all sales related product rollouts.
External and internal Communication.
Potential representation in exhibitions and fairs.
Ensure regional adherence to regulatory affairs and tariff filings where applicable.
Support in generating weekly reports for comprehensive overview of KPIs.
Experience
University degree and 5 years of relevant experience in the maritime industry or equivalent combination of education and experience.
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.
Demonstrated strong listening, verbal and written communication skills.
Self-starter, self-motivated, resourceful and responsive.
Demonstrated ability to multi-task, set priorities, organize work and implement action items.
Ability to work effectively in a team environment.
Ability to take initiative and work under pressure and tight deadlines.
Attention to detail, analytical, systematic and efficient way of working.
Result driven team player with a proactive attitude.
Understanding of the various sales processes.
Able to conduct trainings with larger audiences.
Skills & Competencies
Advanced in Power Point, Excel and Word.
Proficient in English, both writing and speaking.
Experience in Empower is a plus.
Experience in Sales Force is a plus
Experience in front line sales is a plus.
