Operations Steering Support (OPSS) Specialist

Position Overview: As an Operations Steering Support (OPSS) Specialist, you will play a key role in supporting strategic and operational planning through insights into business performance, cost development, and forecasting. You are responsible for driving financial transparency, performance managing operational and cost KPIs, ensuring data integrity and data quality to provide a single source of truth on cost and KPI reporting as well as supporting leadership with data-driven decision-making in your Area.
You work closely with regional OPSS, Area Operations and Finance, and QSC colleagues to ensure that Area performance is effectively planned, monitored, and continuously improved.
Disclaimer: This role does not expand the scope of responsibilities but aims to enhance the value and consistency of existing tasks performed within OPSS

Key Responsibilities

1. Performance Management & Insights

• Forecast key P&L elements on a monthly, quarterly, and annual basis for the Area.
• Translate business targets into operational KPIs per country/cluster.
• Calculate and analyze performance gaps against Budget, Plan, and Savings targets; follow up on corrective actions with stakeholders.
• Collect and analyze Area-specific operational data to support regional dashboards and scorecards.
• Influence decision making by providing forward looking, data driven analytics with actionable recommendations
• Provide insights to key stakeholders on cost developments and pro-actively answer questions that have not yet been asked
• Support rollout and embedding of an Operating System on performance management in Area and Region

2. Cost Transparency & Control

• Support cost modeling and forecasting for the Area, working closely with QSC and Controlling.
• Responsible for creating and maintaining terminal-level cost sheets to improve visibility of cost drivers and data quality to support accurate cost accruals and overall cost picture.
• Performance manage operational leading indicators influencing the cost as well as being the visible driving force of performance managing the unit cost in your Area
• Collaborate on cost-saving initiatives, support accurate accruals, and ensure consistent cost categorization.

3. Data Management & Reporting

• Act as a data steward in your Area – validate, test, define and ensure data quality for unit cost and KPI reporting.
• Collaborate with QSCs and Regional OPSS to ensure a unified “one set of numbers” approach.
• Contribute to a standardized KPI repository and assist in linking performance reporting to the budget process.
• Drive and share best practices to facilitate the continuous improvement mind set
• Own the data management of TRACO updates and explain deviations on unit cost

4. Planning & Budget Support

• Provide input during forecasting and budgeting cycles, including challenge and validation of assumptions.
• Support tracking of cost and operational performance against budget with relevant stakeholders.
• Assist Area leadership with scenario analysis and planning for strategic initiatives.

5. Stakeholder Engagement & Execution Support

• Be the source of energy within the area of responsibility, driving for team engagement and continuous improvement
• Liaise between Area, QSC, and Regional OPSS to ensure clear implementation of priorities.
• Engage with procurement and operations on savings plans and KPI alignment.
• Participate in regional workshops, training, and best-practice sharing initiatives.

Required Qualifications & Skills

Education & Experience:

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field.
• 2–5 years of relevant experience in planning, financial analysis, cost control, or operational reporting.
• Familiarity with SAP, Power BI, or Excel-based reporting is preferred. 

Key Competencies:

• Strong analytical mindset with a hands-on, execution-driven approach.
• Ability to synthesize data and derive actionable insights.
• Comfortable communicating with cross-functional teams and aligning diverse stakeholders.
• High levels of energy and empathy with a can-do attitude
• Structured, self-driven, and able to manage multiple streams of work.
• Passion for continuous improvement and process enhancement.

Why Join Us:

• Be a part of a global leader in the logistics industry.
• Opportunity to make a significant impact on our business in a rapidly growing region.
• Work with a diverse and talented team of professionals. 

If you meet the profile and are excited about the opportunity to contribute to Hapag-Lloyd’s success in Central Africa, we encourage you to apply. 

We appreciate all applications; however, only shortlisted candidates will be contacted. 

*** Disclaimer - Recruitment Fraud Alert 2025 ***

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We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.