About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

The RCC shall consist of one or more representatives from each Regional Office. The RCC is responsible for Vessel Schedule compliance according to the agreed Proforma Schedule and Contingency Handbook(s) while the Vessels are in the region.  

In addition, he/she is the regional focal responsible for network integrity by optimizing vessel schedules, facilitating effective collaboration across teams & ensuring alignment with VSA (Vessel Sharing Agreement) partners. This role plays a crucial part in ensuring operational efficiency, schedule adherence, and contingency planning within the organization.

Responsibilities

Incident Management

  • Act as the first point of entry for disputes in regards to allocation, scheduling of Vessels, Network Execution, contingencies, Non-Compliance with the Agreement and Crisis Management etc. and shall escalate to the ‘HQ Network Committee’, if required

  • Use reasonable endeavors to reach agreement on solution to recover from the incident

  • Ensure adherence to the contingency handbook (incident level 3)

  • Handles (with selected functional experts) incidents outside of handbook scenarios on a single service for single/multiple weeks, or a single terminal for a single week (Incident level 2)

  • Be part of the selected functional experts for incident level 1 (limited to a single terminal with significant impact on multiple services on multiple week) and incident level 0 (with significant impact on regional operation)

Vessel Schedule Creation and Optimization

  • Create and update coastal schedules

  • Collaborate with other regions to optimize vessel schedules, considering factors such as capacity, customer demands, and operational efficiency

  • Review vessel positions against the schedule during sea passages, ensuring alignment and timely arrivals

  • Monitor the schedule of partner-operated vessels, maintaining coordination and communication for seamless operations

 Schedule Monitoring and Communication

  • Monitor incoming vessels' Estimated Arrival time (ETA), providing regular updates to internal teams and stakeholders

  • Communicate the vessel schedule to vessels and partners, including departures and arrivals, ensuring timely and accurate information sharing

  • Coordinate canal transit bookings (e.g., Panama, Suez) with local agents, ensuring smooth passage and adherence to schedule

Schedule Maintenance and Performance

  • Trigger recovery actions to bring vessels back on schedule (e.g. Performance Standards Monitoring, Vendor Compliance, Collaboration with Partners)

  • Provide valuable input for Proforma design, schedule reviews, and overall performance improvement initiatives

Coordination and Input for Network Deployment

  • Collaborate with internal teams to request speed-ups, considering operational requirements and customer demands

  • Ensure FIS voyages are updated based on Long-Term Schedule (LTS) for mainline operations, including Vessel Sharing Agreement (VSA) considerations

  • Coordinate schedule amendments related to bunkering and repairs, ensuring minimal disruption to operations

  • Provide schedule input for deployment changes, contributing to the optimization of network resources and service levels

Requirements

  • Bachelor’s degree in business, Logistics, or a related field

  • Proven experience in network execution, vessel scheduling, or similar roles within the shipping or logistics industry

  • Strong understanding of vessel operations, schedule optimization, and performance monitoring

  • Excellent communication skills to effectively liaise with internal teams, vessels, partners, and agents

  • Proficiency in using Fleet Information Systems (FIS) and other relevant software applications

  • Ability to analyze data, identify trends, and make informed decisions to drive schedule improvements

  • Strong organizational and coordination skills to manage multiple tasks and prioritize deadlines

  • Adaptability to work in a fast-paced and dynamic environment, responding to changing operational needs

Contact person

Cindy Sin