Overall Job Purpose
- Drive the highest levels of quality towards the assigned Cluster, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
- Drive performance within the specialized Sales team by exceeding Quality promises and KPI deliverables
Job Specification - Key Accountabilities
- Coach and steer Segmented Vertical / Cluster team to achieve set targets
- Holds responsibility for performance all assigned Segmented Verticals / Vertical Cluster as defined in the Sales Process
- Can hold a reasonable number of own accounts, still allowing sufficient time for coaching
- Ensure that the Push-Pull principle is followed as defined in Steering concept
- Drive the identification of new opportunities by the team
- Conduct regular joint meetings with Customer Service
- Regularly review customer portfolios jointly with Sales Executives
- Performance management as defined in the Sales Process
- Review and check teams Sales Force timely updates
- Support Steering Manager and Sales Director with budgeting, planning and strategy
- Review sales rep portfolios and coverage of MR, CU and CN customers
- Ensure they have the right Segmented Vertical specialists for their market
- Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
- Selectively engage in TM discussions on relevant matters (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Coordination of Area sales activities with other Sales Managers and Sales Director
Qualifications and Technical Job Requirements
- University degree or equivalent
- Minimum 12 years’ experience in a commercial role, preferably in the maritime sector
- Excellent communication skills
- Comprehensive knowledge of FIS and other HL systems
- Working knowledge of MS Office
- Result driven team player with a proactive attitude
- Ability to work under pressure
- Goal and deadline driven
- Good time management skills
- Receptive and be able to grasp new ideas and self-motivation for personal development
Competencies and Values
- Communication/Organization Skills
- Communication and ability to take initiative
- Professional ability to interact with other functions
- Strong networker
- Interest in a Global Career
- Project Management experience
- Systematic and efficient way of working
- Familiar with business operations and demonstrate excellent leadership skills
- Outstanding research and analytical abilities
- Project management skills
- Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver
Team Management
- Create an inspiring team environment with an open communication culture
- Set clear team and individual KPI’s goals
- Motivate and lead the team to achieve most efficient and timely delivery.
- Set up internal timely meetings for project kick-offs, creative reviews, and team checkpoints
- Plan and assist in designing developmental paths for the team
Hapag-Lloyd Values / Behaviors:
- Care, Move, Deliver
- High Integrity
- Positive, can-do attitude
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
