Main Objectives of this position:
To ensure the timely and efficient collection of outstanding receivables by managing a high-value customer portfolio, minimizing bad debt risk, reducing Days Sales Outstanding (DSO), and supporting overall cash flow optimization through
effective communication, root cause resolution of payment delays, and proactive stakeholder collaboration.
Function and duties:
- Manage a portfolio of complex and high-value accounts, ensuring timely collections in line with company targets.
- Proactively follow up on overdue invoices via email and phone.
- Analyze customer accounts and payment trends to identify and mitigate credit risk.
- Coordinate with sales, billing, and customer service teams to resolve disputes
- Escalate problematic accounts and recommend action plans
- Track and report on collection KPIs such as DSO, aging, and promise-to-pay metrics.
- Document all collection activity accurately in the FSCM system.
Qualifications and Technical Job Requirements:
- Graduate or post graduate with good academic record
- Good understanding of accounting standards
- Exposure to SAP would be preferred, good excel skills
- Minimum 5-7 years experience, shipping industry would be preferred
Success Criteria for Position:
- Good command over written and spoken English
- Attention to detail.
- Presentation and report writing skills.
- Positive attitude and team player as well as able to work independently.
- Commitment to tasks
