About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Reports to Operations Director

Overall Job Purpose

Will oversee the planning and execution of cargo operations activities, ensuring smooth and efficient processes throughout the shipment lifecycle (Load/Discharge & vessel reconciliation). The role involves collaborating with various stakeholders to coordinate load, discharge, vessel finalization, and adherence to deadlines and cut-offs, as well as maintenance of the same.

 

Responsibilities

  • ·        Follow up on hold by customs cases
  • ·        Update port community system for Vsl arrival and departure information
  • ·        Follow up with other stakeholders the missing documentation impacting Vsl berthing/sailing
  • ·        Coordinate with partners and stakeholders to ensure accurate and timely load and discharge information exchange, timely system update ..etc
  • ·        Monitor and approve late gate requests, ensuring compliance with established protocols
  • ·        Maintain accurate records of containers not in the terminal, missing documentation, and containers that did not materialize (shortfall) – QSC ( Area to supervise and finalize).
  • ·        Generate and share reports for longstanding containers inside the port , leaking cases , Reefer Plugging cost, or any other reports needed. 
  • ·        Regularly review all costs related to the terminal.  
  • ·        break bulk (BB) information and acceptance
  • ·        Create and approve work orders for cargo operations activities, ensuring proper documentation and authorization.
  • ·        Check blockage of custom-related issues and request the release of cargo after clearance
  • ·        Handling Reefer malfunctioning containers and arranging repairs according to the case.
  • ·        Handle empty Auction containers with customs and terminals and arrange the retrieval of empty containers and following up on the cost related
  • ·        Handle Long-standing containers after receiving customs approval ( From CS) to proceed with the destruction process 
  • ·        Cross-stuffing of cargos from reefer malfunction / leaking or damaged units
  • ·        Handle and coordinate with other stakeholders in terminal , Master , other department for port clearance and delivery of Seals shipments , empty shipment and any other adhoc requirement
  • ·        Coordinate and follow up with the Husbandry agent for any delay process and make sure KPIs are met. 

 

       Qualifications

  • ·        University Degree or diploma in Marine Studies, experience as a Nautical Officer, or a similar qualification or experience in Liner Shipping or Logistics. 
  • ·        Fluent in written and spoken English
  • ·        Excellent communication and negotiation skills 
  • ·        Knowledgeable in MS Office applications 
  • ·        A highly analytical mindset and the ability to work systematically under pressure 

Preferred, but not mandatory:  

  • ·        Previous knowledge/experience of Hapag-Lloyd systems/FIS 

 

 

*** Disclaimer - Recruitment Fraud Alert 2025

 Caring for People We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or  Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payment for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website

Contact person

Daifallah Al Ahmari HR Sr. Manager