About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Main Objectives

As a Sub-Vertical Lead Manager in the Local Key Account NVO and Niche Products Vertical, you will be responsible for driving sales performance and strategic execution in Thailand. You will lead a high-performing team, optimize customer relationships, and implement market-driven strategies to exceed sales targets and business objectives. Additionally, you will ensure the highest quality standards in all aspects of operations, from customer interactions to internal processes, and foster a culture of continuous improvement to enhance both service delivery and team performance.

Function and duties

  • Leadership & Coaching:
    • Coach and steer the Vertical Team to achieve set targets, ensuring they are aligned with overall sales goals.
    • Evaluate and monitor the performance of sales representatives and provide feedback and coaching to improve team execution.
    • Provide leadership in identifying new opportunities within the team and assist with performance management as per the Sales Process.
  • Sales Strategy & Performance:
    • Ensure consistent quality delivery in interactions with customers and meet or exceed targets for both new business and customer retention.
    • Build and maintain a strong, loyal customer base by understanding their needs and aligning them with Hapag-Lloyd's offerings.
    • Conduct regular meetings with the Head of Sales, Vertical leads and Customer Service leads to discuss customer performance and key actions needed.
    • Continuously improve customer portfolios by securing new accounts and removing underperforming accounts.
    • Prepare and present volume reports and accurate forecasts to the management team.
  • Market Analysis & Feedback:
    • Provide feedback on market conditions, competitor activities, rates, and any relevant information to stakeholders.
    • Stay informed on emerging market trends, new product developments, and competitive strategies.
    • Participate selectively in Trade discussions, focusing on tender guidance, special market rates, and negotiations.
  • Customer Interaction & Sales Coordination:
    • Conduct visits to customers, report and follow up on these visits to ensure continuous engagement.
    • Ensure adherence to the Push-Pull principle as outlined in the Steering concept for customer and sales coordination.
    • Drive the CU business for MR customers, adhering to process standards.
    • Collaborate with Sales Coordination to ensure seamless communication, especially regarding pricing and handover to Customer Service.
  • Collaboration with Stakeholders:
    • Act as a point of coordination for sales activities between other Sales Managers, Sales Directors, and relevant stakeholders.
    • Ensure that the right segmented vertical specialists are assigned to the market and ensure continuous alignment across teams.

Qualifications and Technical Job Requirements

  •  Bachelor's degree in a relevant field.
  •  A minimum of 5 years of relevant sales and/or customer service experience in the maritime industry.
  •  Proven ability in leading, motivating and managing a team of at least 3 people. Ability to work effectively in a team environment, with excellent interpersonal skills.
  • Proficient in English and Thai both written and spoken.
  • Advanced negotiation, decision-making, and presentation skills; confident and approachable when interacting with others.
  • Self-starter with a proactive, resourceful, and responsive attitude.
  • Strong analytical skills with the ability to assess complex situations and make informed decisions.
  • Comprehensive knowledge of user application systems such as Salesforce, and MS Office.

Success Criteria for Position

  •           Strong leadership and coaching skills to drive team performance and exceed sales targets.
  •          Experienced in sales strategy, building customer loyalty, and providing accurate sales forecasts and be capable of analyzing market trends, feedback.
  •          Effective collaboration with stakeholders 
  •       Excellent negotiation, presentation, and communication skills

Contact person

Khoweian Khanuengnang