About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Responsibilities

  • First PoE and overall responsible for customers interaction with Hapag-Lloyd
  • Ensure the highest level of quality when interacting with our customers
  • Continuously improve the customer portfolio by securing new businesses and removing underperforming accounts
  • Conclude contracts for MR (own) customers negotiations
  • Drive CU business for foreign MRs and adhere to Push-Pull process
  • Provide feedback on the market including rates, competition activities, market conditions etc. to all relevant stakeholders
  • Provide clear information to Sales Coordination regarding pricing requirements to enable future communications with TM and customers
  • Provide clear information to Sales Coordination regarding handover to Customer Service
  • Manage and grow the assigned portfolio of customers and opportunities for Reefer, NOR, Specials (IG and OOG) and DG
  • Develop expert knowledge of the competition and industry in general to keep abreast of the changes within the industry
  • Manage, develop and apply working strategies for assigned local as well as key or global accounts and establishing customer confidence
  • Identify and initiate resolutions of any issues that may arise along with periodic follow up

Requirements

Experience

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Economics, Maritime Studies or equivalent
  • At least 3 Years of working experience in the related field is required for this position
  • Preferably specialized in Sales - Corporate or equivalent

Skills & Competencies

  • Sales management, business development, customer service, account servicing, salesforce
  • A "Can do" and Growth mindset
  • Demonstrated strong listening, verbal and written communication skills
  • Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
  • Analytical skills
  • Ability to work effectively in a team environment and good interpersonal skills
  • Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

Contact person

Cindy Sin