Overall Job Purpose:
About the job:
The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Knowledge of Hapag-Lloyd products and ensuring customer requirements are met.
Your tasks:
- Receive shipping instruction directly or via EDI /QSC
- Create Maritime Transport Documents and assign transport parties/QSC
- Retrieve Revenues and cross check with sales department /QSC
- Create prepaid invoices
- Liaise with Operations for confirmation of Loaded containers
- Release Maritime Transport Documents and Invoices
- Supply authorities with manifest data
- Transmit manifest to all relevant Customs & NPA
- Handle customs Clearance
- Clarify all customer queries
- Provide customers with shipping details
- Communicate with customer in case of exception handling of shipments
- Handling and execution of internal security requirements
- Customers deadline 24 hours prior loading
- Invoicing completeness 2 days after vessel has sailed/QSC
- Invoicing accuracy
- Issue Telex Release instruction or MTD
KPI’S:
- Manifest submission to NPA within 48 hours after sail of vessel
- Vessel cleanup, 48 hours after vessel sailing
- To ensure no manual SI
- Receive export documents from customers 48 hours prior vessel arrival
Your profile:
- University Degree.
- Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector
- Excellent communication skills.
- Comprehensive knowledge of FIS and other HL systems.
- Working knowledge of MS Office.
- Result driven team player with a proactive attitude.
- Ability to work under pressure.
- Goal and deadline driven.
- Good time management skills.
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
We offer:
