Overall Job Purpose:
About the job:
The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Knowledge of Hapag-Lloyd products and ensuring customer requirements are met.
Your tasks:
- Issue correct invoice to customers and ensure invoices are sent timeously.
- Receiving all import docs daily and processing Import Releases against freight/landside charges due, bill of entry, cargo dues and original bill of lading.
- Receiving and updated FIS with surrendered OBL
- Maintain FIS to show release status and Payment and Document retrieval status
- Updating the internal system FIS and Navis with release details.
- Archiving of vessels and keeping files in line with ISO standards.
- Clearing OUFC report
- Customer Problem Solving
KPI’S:
- Issue and send invoice within 30 minutes after receiving request.
- Ensure zero error in release documentation.
- Issue delivery order to customers within 30 minutes of receiving release documents
- Send delivery orders to terminals within one hour after release of shipment.
- Clearing OUFC report daily as generated from FIS.
Your profile:
- University Degree.
- Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector
- Excellent communication skills.
- Comprehensive knowledge of FIS and other HL systems.
- Working knowledge of MS Office.
- Result driven team player with a proactive attitude.
- Ability to work under pressure.
- Goal and deadline driven.
- Good time management skills.
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
We offer:
