About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Responsibilities

Commercial Process Management

  • Drive high-quality, customer-oriented service to create value for both customers and Hapag-Lloyd.
  • Design, optimize, and manage key commercial processes across Sales and Customer Service.
  • Facilitate process standardization across markets, ensuring consistency and best practices.
  • Define and document Standard Operating Procedures (SOPs) for critical commercial processes.
  • Align local task handling with global policies while addressing area-specific exceptions.
  • Analyze data to identify trends and provide actionable insights for process improvement.
  • Perform process reviews in Areas/QSCs to identify improvement opportunities through tools such as process analysis (PREX), RPA/Macros, digitalization, and best practices sharing.
  • Manage the rollout of process changes, ensuring minimal disruption and strong stakeholder engagement.
  • Identify and mitigate process risks, implementing controls to safeguard operations.
  • Act as the primary liaison between regional offices, local commercial teams, and headquarters for governed processes, providing regular updates on performance and improvement initiatives.
  • Maintain a central process repository for Regional and Area management stakeholders.

Revenue Management

  • Drive revenue management performance, ensuring alignment with Quality Promises and KPI deliverables.
  • Collaborate on revenue management projects and support areas in driving revenue and product performance.
  • Manage functions such as tariff maintenance (local surcharges, time-pending charges, THC) and Hapag-Lloyd’s Product Bundles and Value-Added Services.
  • Support regulatory affairs, including tariff filing (FMC/SSE).
  • Moderate and participate in alignment calls.

Requirements

Experience

  • Several years of experience in quantitative business analysis, preferably in an analytical role within the shipping industry.
  • Proven track record in implementing process improvements and managing cross-functional projects.
  • Solid knowledge of the Sales and/or Customer Service functions and related systems functions.

Technical Skills

  • Proficiency in spreadsheet modeling, database tools (e.g., Excel, Microsoft Access, Databricks, Snowflake).
  • Knowledge with process design (ARIS, BPMN) and process visualization tools (e.g., MS Visio, Miro, PowerPoint).
  • Familiarity with data visualization tools such as QlikView, QlikSense, and Tableau.
  • Solid understanding of network economics, business models, and pricing/revenue management methodologies.
  • Capability to derive clear, actionable process standards based on analysis of operational data and handling practices.
  • Skilled in processing data and drawing actionable conclusions.

Soft Skills

  • Self-starter with excellent interpersonal skills and willingness taking ownership.
  • Capable of presenting complex information effectively to management stakeholders.
  • Ability to engage and align diverse stakeholders towards common goals.
  • Proficiency in documenting process standards that improve efficiency, consistency, and quality across operations.
  • Good communication skills

Contact person

Leonard Leong