About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Reports to Sub-Regional Managing Director

Overall Job Purpose:

The Area Managing Director leads the Area Sales, Customer Service, Operations, Business Administration, HR teams with the objective to optimize sales growth and contribution, also achieving operational and financial targets, creating superior value for our customers in their respective markets and people culture in the Area.

To consciously establish a culture that encourages customer centricity, innovation and agility, achieving excellent performance, ensuring a fair, integral, compliant and sustainable behavior and empowering his/her direct reports and all other HL employees so they can fully deploy their potential, nurturing an environment that triggers a continuous improvement of Hapag-Lloyd’s processes, projects and strategy. To ensure that all Hapag-Lloyd policies and procedures as well as local applicable laws and regulations are followed, as well as the achievement of QEM targets set for the Area.

Key Accountabilities:

  • ·        Pursues goals set by the Sub-Regional Managing Director, such as optimizing volume as well as maximizing contribution for Hapag- Lloyd and clearly communicates them to his/her direct reports, ensuring the cascading of these objectives to the whole Area.
  • ·        Leads, motivates and inspires a lean and cost-efficient organization. Build and Lead High-Performing Teams
  • ·        Ensures compliance of company and local business policies, personnel management, adherence to the performance management process & guidelines for all employees, operations and vendor management as well as related finances within his scope of responsibility.
  • ·        Networks with key individuals throughout industry and major stakeholders in the market, to seize the best business opportunities for the company.
  • ·        Encourages the organization to adhere to and achieve the targets set by the Quality & Environmental Management process (QEM).
  • ·        Leads the correct and accurate flow of communications throughout the Area by organizing meetings with employees (town halls, etc.), promoting a healthy and constructive climate of bidirectional communications and feedback.
  • ·        Drives changes in the Area that enable the fulfillment of Hapag-Lloyd’s quality promises and delivery of superior value to our customers that in turn translates into high levels of customer satisfaction and high NPS results. Fosters the communication of NPS results to all employees.
  • ·        Ensures the timely development of the yearly Budget for the Area, closely supervising that all figures match and ideally exceed the expectations.
  • ·        Participates in the review of the Balanced Scorecard for the Area, proposing and promoting actions to improve the performance in all key KPIs.
  • ·        Ensure Compliance and Risk Management for the area.
  • ·        Ensures full adoption, optimal usage and implementation of all relevant company tools, systems and processes.

Qualifications:

  • University degree in Business Administration, Sales Management, Marketing or related field preferred
  • > 15 years work experience in International Shipping Companies or other Multinationals

Technical Skills:

  • Technology and digital transformation
  • ·        Market Insight and Customer Focus
  • ·        Financial Acumen
  • ·        Strategic Planning and Business Development
  • ·        Risk management
  • ·        Leadership and People Management
  • ·        Cultural awareness
  • Sustainability and Environmental Focus

Competencies:

  • Proven leadership experience having successfully managed large teams, ideally already in a Sub Area or Area.
  • ·        Exceptional ability to inspire and motivate people.
  • ·        Capability to fluently speak, read and write in English - any other additional languages are a plus.
  • ·        High customer and results orientation coupled with outstanding communication skills.
  • ·        Experience in negotiating and delivering results.
  • ·        Strong organizational skills.
  • Willingness to travel frequently.

 

*** Disclaimer - Recruitment Fraud Alert 2025

Caring for People

We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd or UASC. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd or UASC does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.

Contact person

Manju Ann Varghese Senior Manager HR