IT Coordinator

Key Functions and Accountabilities:
• Serve as a key backup for the Area ITC, managing workflows and daily tasks.
• Lead negotiations and manage procurement with suppliers.
• Oversee and maintain IT budget forecasting.
• Act as a liaison between user and director requests, and the regional business department.
• Support setup for agent offices and new office creation.
• Produce and manage quality environmental, business continuity, and sustainability reports.
• Provide first-line desktop support and manage Identity Access Management (IAM).
• Administer Salesforce and oversee case management system assignments.
• Handle e-forms, website updates, and asset management.
• Manage mobile phone services and oversee office management, including PA support.
• Monitor hardware performance and implement upgrades.
• Enhance office and equipment functionality to foster smarter, more efficient working environments.
• Develop basic web and script solutions.
• Troubleshoot and manage Ethernet networks (LAN and WAN), ensuring appropriate hardware and software configurations.
• Guide users on optimizing their desktop environment and resolve technical issues.
• Install and troubleshoot essential hardware components like memory, modems, and hard drives in both PCs and servers.
• Support a variety of peripherals, including printers, scanners, and other approved devices.
• Ensure clear, concise, and organized communication, both verbally and in writing, tailored to technical and non-technical audiences.
• Lead task prioritization, focusing on high-impact activities, and guide others in organizing their work efficiently.
• Make sound decisions in ambiguous situations, adjusting to new information as needed.
• Analyze issues systematically and identify solutions by gathering information from various sources.