About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Senior Manager - AWS Operations Lead

Project Scope

Hapag-Lloyd establishes an own managed and operated central managed service team for AWS Operations in Chennai, India. The landscape to operate generates a monthly consumption of about 800.000€. The environment is built up by a managed service provider and a joint cloud management team.

The landscape is built up over the last 6+ years and is of enterprise grade with 270+ AWS accounts and central services structure.

Primary Objectives

·        Ongoing optimisation of service delivery from quality, cost and reliability perspective

·        Managing and mentoring employees for improved value for the service and Hapag-Lloyd business

·        Manage implementation of changes into the delivery process

·        Ongoingly improve the AWS platform services in cooperation with CCoE and general IT management

·        Good relationship to major HLAG product teams and their responsible people

Job Requirements

·        Deep understanding and practical experience in managing operational teams

·        Proved experience in ITIL processes its adaption and customisation

·        Experience in infrastructure environments managed by Infrastructure as code and CI/CD pipelines

·        Practical experience with operating of a public cloud platform, preferred AWS

Key Accountabilities

·        Manage the delivery processes, costs, value and KPIs

·        Manage and develop the team members (>20), improve their knowledge and qualification

·        Manage the workforce, plan the roles and shifts

·        Ensure the quality of the services, manage risks

·        Ensure that the service creates a business value

·        Adapt the service whenever valuable and create business value

·        Ongoingly collect ideas for new or changed central services, calculate business cases and decide about introduction

·        Ensure the design to IaC to deployment compliance of the resources in the team’s ownership

Person Specification

·        At least 5 years of experience as operational lead or in deputy leadership

·        Practitioner certification AWS or Azure

·        Ideally AWS SysOps or DevOps certification

·        Strategic view to the service and how this supports the business

·        Team player with people outside the own organisation

·        Self-driven personality

·        Mentor behaviour

·        Willing to travel if this is necessary for business purposes

Contact person

Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager