About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

1. Main Objectives of this position:

·        Drive and adopt Digital Business and Transformation topics and initiatives.

·        Connector role to responsible stakeholders to create customer value.

·        Plan and align digital product targets and monitor performance with Area Management, Region and other product stakeholders (OKR framework)

2. Function and duties:

·        Regular alignment and follow-up with Sales and Customer Service verticals on Area target performance and related initiatives.

·        Strengthen quality acquisition and activation of sales leads in Core segment.

·        Increase awareness and usage of customer facing digital products to reach higher level of self service.

·        Support and host Customer Events in collaboration with connected departments.

·        Responsible for internal and external roll-out of digital products and features including support of pro-active customer training and education.

·        Connect customer feedback and requirements with product, UX and data and support digital marketing localization.

·        Coach, train and guide HL staff regarding Digital Products, digital capabilities and new technologies.

·        Regular networking, best practice and knowledge sharing within Digital100 and connected departments.

·        Support learning culture, growth mindset and digital upskilling.

3. Qualifications and Technical Job Requirements:

·        At least 2-3 years of experience in Shipping industry in Sales or Customer Service.

·        A passion for technology and innovation.

·        Team player with a strong sense for collaboration.

·        Customer centric approach and mindset.

·        An openness to continuous learning and development.

·        Good understanding of our digital products and services.

·        Receptive and be able to grasp new ideas.

·        Very good command of written and spoken English.

·       Digital soft skills.

4. Success Criteria for Position:

  •       Analyze and solve problems: Examines issues and problems effectively, generating possible solutions.
  •         Communication: Creates an environment where people communicate openly and honestly. Conveys information effectively and convincingly.
  •         Business Focus: Ability to adapt to the company's business strategy.
  •        Leadership Skills: Ability to lead and drive performance.
  •        Customer Focus: Ability to provide effective service to customers.
  •        Teamwork: Ability to build, maintain and develop partnerships with individuals and groups within the organization.
  •       Drive for Results: Ability to achieve and exceed targets.

*** Disclaimer - Recruitment Fraud Alert 2024

 Caring for People We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or  Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website

Contact person

Daifallah Al Ahmari HR Sr. Manager