Main Objectives of this position:
· Responsible for Cargo Operations functionalities pertaining to Vessel Operations in Areas under scope of QSC region.
· As QSC Cargo Ops Supervisor has, an overall responsibility of Monitoring execution of Cargo Operations for HL Area assigned under scope of QSC.
Functions and Duties:
To ensure overall Port & Terminal Operations task for location under scope of QSC to be carried out within set cutoffs and defined KPI. General Tasks and Responsibilities as under :
Prior Vessel Arrives :
· To ensure tasks completion as per agreed SLA with Areas / Region.
· Co-ordinate with Central Planner / Partners to get HL Allocation
· Get Loadable Allocation / POD wise Allocation from RMEallocation Team.
· Check DG Bookings, in case of any deviation co-ordinate with local CS Team and RME DG Desk
· Check HL Empty Repo Plans from ED team duly approved by RMEallocation & Include in CBF.
· Prepare and submit CBF / TBU to CP. (For HL Vessels, co-ordinate with Partners / SOC Operators For Partner vessel submit our CBF to them as per their required format)
· Forward our Arrival EDI BAPLIE file, which is received from CP to Terminal and Imp desk.
· Check customs status (TCST Report for ENS / SI missing) and revert with mismatch report to CS.
· Create and evaluate no move status for containers.
· Insert container no. and stowage position for DG
· Submit DG, Reefer, OOG Manifest’s to Terminal and Vessel Master in case of HL Operated vessel.
· Check on watchdog / DG hold containers.
· Provide load list to Terminal.
· In case of Over Allocation, check with RMEallocation for priority list, in order to submit Load list
· Submit HL and Partners / SOC Final Allocation to Terminal (Only for HL Vessels).
Support Tasks:
i) Operational Related -
• To monitor Vessel schedule updates in FIS.
• Sharing LTS to all Terminals.
• Preparing Daily In-yard Export status report and distribute to all relevant desk
• Ensure all the port related issues are attended/solved without any delay within BSC Scope.
• PCC to be performed by Cargo Ops for all vessel phase-out and phase-in plan.
• Supporting CS/Sales Team, for all operational related queries from Customer side on time.
• Getting and sharing Vessel details (Any delay / Phase in-out / Adhoc calls) from Area / RME to Customer Service Team (Only back-up for Area Operations Listing Rollovers to Terminal as per desired routing given by RMEallocation in case of Omissions.
Work Orders / Cost Related -
• Maintain / Follow the assigned daily reports for missing vessel work orders.
• Close monitoring of all VIM Hits raised by GSC Finance team for all WO related query in order for smooth Invoice Posting process.
• Responsible to clear all Terminal Invoices within stipulated time.
• Performing operational recoveries from concern parties whenever required (Any debit to Terminal Account, Operational vendors, Port of loading etc).
• Raising SAP Manual Work orders for exceptional or Related to Adhoc Operational Activities.
• Co-ordination and completion of ICCL Reports.
• Co-coordinating with Area Ops team for getting waiver from Terminal on HL Account cost related.
Key points :
- Overall monitoring Team performance.
- Ability to submit all operational reports
- Back up for user level and Manager.
- Provide training to new users and refresh training to existing staffs.
- Generate and monitor daily reports and get the work done from team.
NEMO KPI :
Ø LAB (Loaded as booked)
Ø Process Accuracy & Timeliness
Ø Variable / Terminal Others Cost
Ø Further KPIs to be defined by CoE (Center of Excellence)
Ø Box-level performance management Incl. Monitoring of QSC teams
Ø Regional Cargo OPS process owner, incl. push for standardization and future automation of the processes
Ø Collaboration and escalation point with all Internal and External stakeholders involved box-related processes for the Area/QSC Cargo Execution colleagues.
Qualifications and Technical Job Requirements:
· 7+ years of experience in Liner Shipping industry
· Overall expert knowledge of Port & Marine Operations, Cost Control Understanding of port, transport, equipment, M&R functions
· Expert knowledge of user application systems (MS Office & Reportings).
· Understanding of data quality benchmarking and KPI management.
Success Criteria for Position:
Communication/Organization Skills
• Technically Good in HL System Applications.
• Good Communication skills
• Ability to take initiative
• Good command of written and spoken English
• Superior time management and planning skills.
• Could work efficiently and effectively even under Pressure.
• Good Interaction with other Departments and with the Team.
• Always Optimistic and a Quick learner.
• Proven leadership record Positive attitude Enthusiasm and team spirit
Values/Behaviors
• Proven leadership record
• Positive attitude
Special Tasks (if applicable):
• Weekly Reporting of Operational Cost Expenses with appropriate reasons to Management
• Monthly Reporting of Storage Cost with appropriate reasons to Management
• Preparation of monthly Task file for assigning appropriate task to team members
• Preparation of TBU Report for Timeliness & Quality with appropriate reasons to Management
