Overall Job Purpose
Sales Coordination delivers quality support to Sales Execution and Sales Steering with the aim to make it work.
Job Specification - Key Accountabilities
Preparing rate quotations, filtering of rate request to ensure cargo identified and quoted is align to company. aspirations and optimize vessel utilization in view of volume and profitability.
- To follow the Four Eye principle for all BCO/ tender contracts filed for MIN. Super user access/knowledge of FIS for checking rate terms and surcharges
- Day to day TM discussions
- Reviewing quotations on basis of contribution and imbalances aspects using FIS pre calculation
- Coordinating with Trade Management for service contract proposals and special rate offers
- Handling free time & waiver application
- Maintaining contracts and amendments
- Handling of Bids / Tenders
- Following up on account quotes and existing accounts in conjunction with all respective
- departments Filing/publishing rates, service contracts and amendments with the FMC
- Managing customer disputes including coordination with involved parties, e.g. Operations, Sales Execution
- Handling campaign management and coordinate mass mailings for customers
- Handling Customer Data Management (Organizational Catalogue)
- Handling updating of CRM with rate offers, customer follow ups done
- KPI performance and monitoring tabled and discussed during weekly 1 on 1 with manager /supervisor
- Any other Sales related tasks as requested by the Management Attending / updating day to day reports
Qualifications and Technical Job Requirements
Technical Competencies
- Communication Skills
- Active knowledge of market, maritime documents, and commercial terms
- Active knowledge of sales techniques
- Minimum 5 years’ experience in a commercial role, preferably in the maritime sector
- Active knowledge of English “maritime” language
- Active knowledge of MS Office
Core Competencies
- Assertive negotiator
- Team player with a proactive attitude
- Result Driven
- Persuasiveness
- Empathy
- Ability to communication and collaboration
- Ability to work under pressure, goal and deadline driven
- Flexible
- Knowing your own strengths and weaknesses and capacity for self-criticism Representative
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude, can do attitude
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
