Your Tasks & Responsibilities
- You will be involved in exciting strategic projects in the area of customer service products (Booking, Documentation, Customs, Import and Invoice)
- You will be responsible for updating and consolidating our internal reports in the area of customer service
- You support our project teams in monitoring project progress and addressing anticipated challenges
- You contribute to the understandable preparation and provision of decision-critical data and the acquisition of new insights by developing meaningful reports
- You support the preparation and follow-up of meetings (coordination, data analysis) and are available for ad hoc support, e.g. for the creation of presentations/documents
- You will support the coordination of internal communication for feature releases and heartbeat planning preparation
- You will be responsible for coordinating regular benchmark follow-ups and creating comprehensive documentation related to them