Overall, Job Purpose
- Achieve annual targets for Ocean, CH, Ship Green and other VAS (value added services).
- Ensure the highest level of quality when interacting with our customers, be customer- oriented and create value for customers as well as for Hapag-Lloyd.
- Promote all digital / Inland products for Hapag-Lloyd to our customers.
Job Specification - Key Accountabilities
- Evaluate customer potential and update Account Strategy
- Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
- Work up on CH Optimus targets and drive Ship Green initiative among customers.
- Ensure regular updates of all activities in Salesforce.
- Drive LKA customer performance and ensure Account plans updates.
- Where appropriate for their market serve as specialists for a segmented vertical
- Prepare and conduct visits, report and follow-up on visits.
- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process.
- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Provide feedback on the market including rates, competition activities, market conditions etc., to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Service.
Qualifications and Technical Job Requirements
- Bachelor’s degree / MBA (Port and shipping management)
- 5 years of experience in the maritime industry or equivalent combination of education and experience
- Experience in Sales and recognized Sales leader.
- MS Office
- English and local language and/or Customer Service function
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude, can do attitude
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
