Overall, Job Purpose
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
- Preparing rate quotations, filtering of rate request to ensure cargo identified and quoted
- Align to company aspirations and optimize vessel utilization in view of volume and profitability
- Generate and file RA’s
- Day to day TM discussions
- Reviewing quotations on basis of contribution and imbalances aspects using FIS pre calculation
- Coordinating with Trade Management for service contract proposals and special rate offers
- Handling free time & waiver application
- Maintaining contracts and amendments
- Handling of Bids / Tenders
- Following up on account quotes and existing accounts in conjunction with all respective departments
- Filing/publishing rates, service contracts and amendments with the FMC
- Managing customer disputes including coordination with involved parties, e.g. Operations, Sales Execution.
- Handling campaign management and coordinate mass mailings for customers
- Handling Customer Data Management (Organizational Catalogue)
- Handling updating of CRM with rate offers, customer follow ups done
- KPI performance and monitoring tabled and discussed during weekly 1 on 1 with manager /supervisor
- Any other Sales related tasks as requested by the Management Attending / updating day to day reports
- Vessel follow-up on CA /Container Pick up and gate in.
- Update CA request.
- Chip-in for the teamwork for other clusters.
Technical Job Requirements
- University degree or equivalent
- Good command of written and spoken English
- Good knowledge of MS Office and expert in M S Excel
- A team player and strictly adheres to Hapag-Lloyd Guidelines and code of ethics
- Positive attitude
- HL systems knowledge
- Receptive and be able to grasp new ideas and motivate oneself for personal development
Competencies and Values
- Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude can do attitude.
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
