Main Objectives of this position:
Execution of Vessel & Port terminal Operations for all Areas under scope of QSC. Responsible to define process for load and discharge activity and Cost Reporting. Need to ensure team follows defined SLA and KPI set by Management / Areas.
Function and duties:
To oversee overall Cargo Operations team including the execution of the Ops strategy across all the Area ensuring strategic initiatives and daily tasks are carried out as directed and completed within SLA / KPI / Target defined by Areas / Region.
· Responsible for execution of Port Terminal operations activity within agreed timeline and constantly work on to improve process
· Co-ordination with Terminal and Port /Partners for respective service vessels.
· Co-ordination with respective area offices.
· Vessel optimization, guide ops team to maximize the vessel lifting.
· Report quality of subcontractor performance and issue noncompliance.
· To monitor Smooth operations of Main line vessels.
· Constant drive to save costs and verifiable measures to monitor savings.
· Ensure to review work knowledge of team and take necessary steps to improve
· Arranging Vessel, Port and Cargo Operations in accordance with local rules / regulations and safety/security procedures
· Tracing shipments to assure that all containers load as booked.
· Checking information at the terminal and Hapag-Lloyd systems against actual documentation and for indications of hazardous cargo.
· Providing forecasts to terminals and vessel planners on cargo set to sail.
· Preparing, coordinating and supervising transshipment activities.
· Making sure vessels are loaded and unloaded in a timely fashion.
· Being the initial point of contact for claims, notifying the proper parties of damaged equipment/cargo and arranging for surveys to be conducted.
· Preparing hazardous manifests and collecting hazardous dock receipts; hazardous dock receipts are combined with the information contained within the booking.
· Providing Terminal Departure Report to vessel planners after vessel sailing.
· Maintaining all vessel arrival and departure information as required.
· Validating invoices for storage, reefer monitoring and various terminal costs
· Reconciling cargo booked for vessels at cut off dates to avoid imbalances at the terminal.
· Arranging and providing cost estimates for special shipments (ie: out-of-gauge, stowage, lashing, securing)
· Solving terminal booking problems, updating systems and assisting customers and drivers with issues.
· Review processes for standardization, automation and migration to GSC. Review reports for standardization and redundancy.
· Ensure timely reporting of cost with high accuracy.
· Steer cost saving measures / initiative for all reporting Areas. Ensure no customer complaints from Cargo Ops side.
NEMO KPI :
· LAB (Loaded as booked)
· Process Accuracy & Timeliness
· Variable / Terminal Others Cost
· Further KPIs to be defined by CoE (Center of Excellence)
· Box-level performance management Incl. Monitoring of QSC teams
· Regional Cargo OPS process owner, incl. push for standardization and future automation of the processes
· Collaboration and escalation point with all Internal and External stakeholders involved box-related processes for the Area/QSC Cargo Execution colleagues.
Qualifications and Technical Job Requirements:
Industry Knowledge :
· 14+ years’ experience in Shipping / HL systems like FIS / SAP etc.
· Good Reporting skills
· Good leadership capabilities.
Business System / IT :
· Good in MS office (Excel / Word / Power point etc)
· Understanding of data quality benchmarking and KPI Management
Success Criteria for Position:
Communication/Organization Skills
· Good Communication skills
· Ability to take initiative
· Good command of written and spoken English
· Superior time management and planning skills.
· Technically Good in HL System Applications.
· Could work efficiently and effectively even under Pressure.
· Good Interaction with other Departments and with the Team.
· Always Optimistic and a Quick learner
Values/Behaviors
· Positive attitude
· Enthusiasm and team spirit
· High commitment to completion of Assigned tasks
