About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Your Responsibilities:

Are you an experienced professional in the shipping or logistics industry? Do you enjoy working in a team and have a passion for delivering top-notch service?
If so, we have an exciting opportunity for you to join our team!

In this role, you will be responsible for managing and coordinating our shipping operations, ensuring that our services meet the highest standards of quality and efficiency. You will work closely with internal teams, external partners and clients to ensure smooth and timely delivery of goods.

  • Primary contact for our customers
  • Handle and process customer calls and case correspondence
  • Communicate and coordinate with internal departments
  • Develop new, innovative ideas to continuously advance our high-quality standards
  • Maintain an overview in complex situations and find the best possible solutions for our customers based on the situation

Your Profile:

  • Industry Experience: Experience in the shipping or logistics industry, with a deep understanding of industry best practices
  • Strong communication skills characterized by a high customer and service orientation, and a passion for interacting with customers and internal stakeholders
  • Team player with a high level of initiative
  • Solution-oriented, independent working style
  • Flexibility and willingness to take on changing tasks
  • Good Hungarian and English language skills in order to communicate fluent with customers

Contact person

Friederike Hintz Manager Talent Acquisition & Employer Branding