Are you a front-line sales professional in the shipping & logistics industry with experience in identifying potential markets, pursuing & onboarding new customers and constantly developing a healthy portfolio of clients? Are you ready for your next career step and functionally lead a small team of business development professionals? If yes, then here is a great opportunity for you!
We offer
We are looking for a coordinator Business Development to join our sales team in Jeddah to be responsible for business development for Saudi Arabia. Reporting to the Business Development Manager for Area Saudi Arabia, your mission will be to secure, develop and maintain a portfolio of customers, understand our customers’ shipping needs and requirements, and effectively manage the end-to-end shipping process for our customers in Saudi.
At Hapag-Lloyd we are proud to make global trade happen. For us, shipping is more than just containers at sea. This is an excellent opportunity to develop your career in one of the most exciting and multinational industries in the world, and in a Region / Area which is a truly diverse and emerging growth market. You will be exposed to new challenges and diverse cultures every single day.
We believe that communication and collaboration are essential in our day-to-day business. Mutual respect and sincerity affect the atmosphere within our company and towards our customers and employees. You will join an organization actively committed to our company core values: We Care. We Move. We Deliver.
Your responsibilities
- Point of contact for customers within the Business Development segment in Saudi, build and maintain strong relationships with clients, understand customers’ shipping needs and requirements, address enquiries and concerns and provide regular updates on shipment status
- Monitor performance against targets for the segment assigned
- Ensure effective rates are available in the web tool “quick quotes” for all the trade lanes
- Work closely with the steering team to ensure all rates are in place per market level
- Work to achieving sales targets by providing exceptional shipping solutions that align with clients' business objectives
- Proactively identify potential issues and implement solutions to ensure seamless shipping operations, addressing shipping-related challenges promptly and effectively, finding innovative solutions to minimize disruptions
- Maintain clear communication channels with clients, internal teams, and external partners to ensure transparency and timely updates, collaborating cross-functionally to resolve any issues
- Identify and develop customers, servicing and maintaining all accounts within Saudi, manage and grow portfolio of customers and opportunities
- Promote Hapag-Lloyd digital products
- Log appointments, opportunities, customer details & contact in company’s CRM (Salesforce)
- Monthly cycle of planning volumes by customer and trade relations
- Conduct sales planning and performance management as defined in enhanced sales process efficiency
- Regularly seek market feedback information and service from market and customers
- Ensure compliance with local laws, regulations, company policies, procedures and quality standards
Your profile
Successful criteria for this position:
- Bachelor’s degree or equivalent
- Comprehensive knowledge of Microsoft Office and Salesforce
- Strong negotiation and closing skills
- Excellent customer service skills
- Strong understanding, appreciation and interest in digital shipping products, and effectively able to market an ever-expanding digital product & solution portfolio
- Excellent written and verbal English communication skills
- Collaborative team player with a proactive attitude
- Results-oriented mindset with a focus on achieving sales targets and customer satisfaction
- Ability to work flexibly and under pressure, goal and deadline driven
- Effective time management and planning skills
Additionally, as a person, you have the qualities and are ready to live, promote and be a positive role model for Hapag-Lloyd’s 8 Values Based Behaviors:
- Building confidence and trust
- Collaborating and Interacting
- Focusing on customers
- Working analytically
- Driving success
- Embracing change
- Managing self-development
- Demonstrating global mindset and embracing diversity
