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Job Purpose:

  • To Oversee all aspects of Hapag-Lloyd operations in Uganda, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Consciously establishes a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements.
  • To uphold and ensure that all Hapag-Lloyd policies and procedures are followed and maintained.

Job Responsibilities:

  • Responsible for general administration of the office and face of HL for the customers in Uganda
  • Maintain working knowledge of all governmental rules and regulations in Uganda 
  • Ensure compliance of legal/tax aspects of the processes in the country as well as Local laws and regulations
  • Ensure strict compliance of Hapag-Lloyd Guidelines & Policies
  • Guide progress of costs savings initiatives and operational priorities
  • Work closely with Country Manager (KE) on process improvement and communication flow
  • Keep Overhead costs under control / in line with Budget
  • Ensure that managers and staff are maintaining department standards, measures and key performance indicators (KPIs) for customer service, striving for consistent improvement
  • Monitor and maintain close contact with shared services (GSC & QSC) in order to ensure customer service performance level is achieved. Set SLA.
  • Monitor budget / allocation fulfillment for all trades, optimize contribution
  • Develop and maintain close contact with customers and other relevant parties at management level; develop contacts to potential new customers – influence outcome
    Coach and steer sales execution supporting the team and coverage of top accounts
  • Hold responsibility for performance of his/her sales team as defined in enhanced sales process
  • Hold reasonable number of own accounts still allowing sufficient time for coaching
    Ensue that Push – Pull principle is followed as defined in area sales steering concept
  • Identify potential new opportunities (supported by sales steering)
  • Regularly review customer portfolios jointly with sales executives
  • Weekly 1on1 with SXC and BD steering efforts towards optimization of volume and profitability
  • Review sales REP portfolios and coverage of MR and CU customers ensuring right specialist for their market
  • Provide feedback on market (rate) to TM / region and selectively engage on TM discussions on important matters (e.g. tender guidance and negotiations – special commodity market rates etc.)
  • Analyze monthly volume planning done by sales team and establish necessary action and improvement – monthly dialogue
  • Monitor CRM and Account Plans – weekly discussion topics to steer team
  • Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
  • Ensure close communication between departments and offices
  • Identify and qualify potential accounts via account plans, develop strategy to support sales team in landing and converting business
  • Monitor performances of the accounts and ships utilization; develop and implement action plans to address potential shortfalls
  • Maintain regular communication with management, other departments and offices concerning market developments, sales activity and competitors’ activities
  • Report market developments and competitors’ activities to Country Manager (KE) 
  • Promote the relevant e-business solutions
  • Any other Sales related tasks as requested by the Management.

 

Office Manager Tasks

  • Ensure adherence to local legal requirements
  • Contact to local authorities where required
  • Responsible for well-being and needs of staff in office, including health and safety
  • Ultimately responsible for facility management tasks, also if a third-party company is appointed
  • Shared responsibility of holiday planning of local staff ensuring no loss of productivity
  • Participation in joint GSD (when required) alongside Country Manager (KE)
  • Being available and assisting in local audits
  • Involvement in BA /HR budget preparations
  • Responsible for communicating local incidents 
  • Back up escalation point for local accounts

Job Qualification:

  • University degree or equivalent
  • Possess several years of comprehensive experience in liner shipping business and General Management
  • Excellent command of spoken and written English
  • Working knowledge of MS Office
  • Result driven team player with a proactive attitude
  • Ability to work under pressure
  • Goal and deadline driven
  • Good time management skills
  • Receptive and be able to grasp new ideas and motivate oneself for personal development

Success Criteria for Position

  • Good customer contacts / contacts with Local Authorities like customs / Terminals / ports and vendors
  • Knowledge of main trade lanes and ICD’s in and around Uganda
  • Strong teamwork and interaction with Sales, Customer Service, Operations and Business Administration departments, with a view to find synergies across departments
  • Management experience and leadership skills
  • Comprehensive knowledge of user application systems (FIS, SAM, MS Office)

Über Hapag-Lloyd

Mit einer Flotte von 287 modernen Containerschiffen und einer Gesamttransportkapazität von 11,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Im Segment Linienschifffahrt ist das Unternehmen mit 13.500 Mitarbeitenden an Standorten in 139 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 11,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 114 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Im Segment Terminal & Infrastruktur bündelt Hapag-Lloyd seine Beteiligungen an 20 Terminals in Europa, Lateinamerika, USA, Indien und Nordafrika. Rund 2.600 Mitarbeitende sind dem Segment Terminal & Infrastruktur zugeordnet und bieten neben den Terminalaktivitäten ergänzende Logistikdienstleistungen an ausgewählten Standorten.

Contact person

Wendy Muchiri HR Manager