About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

1. Main Objectives of this position:

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

 

2. Function and duties:

• Evaluate customer potential and conduct MR Sales Planning    

• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts

• Ensure regular updates of all activities in Salesforce    

• Review customer performance with the Sales Manager and define appropriate actions

• Where appropriate for their market serve as specialists for a segmented vertical

• Prepare and conduct visits, report, and follow up on visits

• Conclude contracts for MR customers (proposal, negotiation, closing)

• Record commitments (tender tracking/commercial)      

• Drive CU business for foreign MRs and adhere to the Push-Pull process          

• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

• Provide feedback on the market including rates, competition activities, market conditions, etc to all relevant stakeholders

• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM

• Provide clear info to Sales Coordination regarding handover to Customer Service

 

3. Qualifications and Technical Job Requirements:

• Apprenticeship in Shipping or Bachelor’s degree

• 5 years of experience in the maritime industry or equivalent combination of education and experience

• Experience in Sales and/or Customer Service functions

• Advanced negotiation, decision-making, and presentation skills, self-confident and friendly when dealing with others

• Demonstrated strong listening, verbal, and written communication skills

• Self-starter, self-motivated, resourceful and responsive

• Demonstrated ability to be multi-task, set priorities, organize work, and implement action items

• Analytical skills

• Ability to work effectively in a team environment and good interpersonal skills

• Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

• Fluent in English

 

*** Disclaimer - Recruitment Fraud Alert 2024

 

Caring for People We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or  Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website

Contact person

Daifallah Al Ahmari HR Sr. Manager