About Hapag-Lloyd
With a fleet of 287 modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

1. Main Objectives of this position:

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

 

2. Function and duties:

• Evaluate customer potential and conduct MR Sales Planning    

• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts

• Ensure regular updates of all activities in Salesforce    

• Review customer performance with the Sales Manager and define appropriate actions

• Where appropriate for their market serve as specialists for a segmented vertical

• Prepare and conduct visits, report, and follow up on visits

• Conclude contracts for MR customers (proposal, negotiation, closing)

• Record commitments (tender tracking/commercial)      

• Drive CU business for foreign MRs and adhere to the Push-Pull process          

• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

• Provide feedback on the market including rates, competition activities, market conditions, etc to all relevant stakeholders

• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM

• Provide clear info to Sales Coordination regarding handover to Customer Service

 

3. Qualifications and Technical Job Requirements:

• Apprenticeship in Shipping or Bachelor’s degree

• 5 years of experience in the maritime industry or equivalent combination of education and experience

• Experience in Sales and/or Customer Service functions

• Advanced negotiation, decision-making, and presentation skills, self-confident and friendly when dealing with others

• Demonstrated strong listening, verbal, and written communication skills

• Self-starter, self-motivated, resourceful and responsive

• Demonstrated ability to be multi-task, set priorities, organize work, and implement action items

• Analytical skills

• Ability to work effectively in a team environment and good interpersonal skills

• Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

• Fluent in English

Contact person

Daifallah Al Ahmari HR Sr. Manager