As a Service Delivery Manager (m/f/d) for IT Support Services, you primarily oversee the support services provided from our internal IT 2nd level support service center in India. You are responsible for ensuring the delivery of high-quality support services to our internal users, coordinating with our IT product team, and driving continuous improvement initiatives to enhance the efficiency and effectiveness of service delivery.
In a team transitioning from a technical delivery focus, you facilitate the transformation into a Service Delivery team. With your general technical background, you actively support current task delivery while identifying the steps needed to transition activities to the IT service center.