We are hiring Manager - Customer Service (MAG) at QSC Mumbai.
Main Objectives of this position:
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Function and duties:
· Supervise Disputes and OUFC team and efficiently handle daily tasks and oversee performance management.
· Adhere to established procedures and adapt to directives from management as relevant.
· Fulfill all HIP training requirements promptly.
· Coordinate internal efforts to address revenue related issues / disputes raised by customers on a timely manner.
· Work with stakeholders (BA/Sales/ Operations) sectors to resolve queries and disputes related to revenue-related matters.
· Validate and resolve revenue disputes as necessary. Conclude disputes within the FIS on a timely manner
· Execute all revenue-related responsibilities and meet deadlines.
· Address monthly ICCL reports and contribute revenue enhancement suggestions to the organization.
· Drive initiatives to continuously improve the CSS function.
· Collaborate with other SV leaders within team and in QSC to replicate best practices in MAG team.
Qualifications and Technical Job Requirements:
· Possession of a university degree or its equivalent.
· Proficient in both written and spoken English.
· Demonstrated competency in using MS Office tools.
· Ability to collaborate effectively with colleagues and adhere to established guidelines.
· Displays a positive demeanor in the workplace. Open-minded and capable of comprehending new concepts, as well as self-motivated for personal growth.
Success Criteria for Position:
- Timely handling of the disputes and invoicing tasks performed at QSC
- Timely and accurate submission of ICCL reports on a monthly basis.
- Ensure all transactions handled in QSC CSS team is performed in a accurate and timely manner.
