About Hapag-Lloyd
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

Responsibilities and tasks:

  • Assisting the Global Account Manager in developing our client as Global Industry Management (GIM) Account in the Head Office
  • Proactive development of business opportunities with customer globally and follow-up activities
  • Building strong relationships with internal stakeholders such as Trade Management, Cargo Control and GIM Regions
  • Close cooperation with Nestle RAMs in the other regions to execute and align global strategy.
  • Continuous observation, analysis, and reporting of customer performance incl. monitoring via QlikView and Salesforce
  • Processing of global and local tenders, disputes, and rate exceptions (exception handling)
  • Independent rate negotiations with customer in all global trades as well as with Trade
  • Management
  • Creation and tracking of quotations.
  • Supervision of rate agreements (done by GSC) as well as service contracts including FMC filings as part of the sales process
  • Checking the rate agreements stored in the system for correctness.
  • Ensure that Allocation (CA) is correctly covering the nomination.
  • Ensure nomination adherence.
  • Coordinating with Customer Service and assist in resolving billing related issues
  • In coordination with the Global Account Manager sales of Hapag-Lloyd products and new services
  • Maintenance of customer data in the organization catalog

Requirements and qualifications:

  • Successfully completed commercial training and ideally several years of professional experience in the field of shipping, forwarding or logistics
  • Analytical, systematic, and efficient way of working
  • High affinity for digital products as well as ideally comprehensive knowledge of our IT systems (FIS, Salesforce, QlikView) 
  • Responsible, proactive, reliable, and positive personality with team spirit
  • Customer and service mentality, ability to work under pressure
  • Sales mentality, negotiation and closing skills, entrepreneurial thinking
  • Strong communication skills characterized by a high customer and service orientation as well as the ability to work under pressure
  • Open-mindedness and the ability to pick up new ideas and motivate yourself for personal development
  • Strong knowledge of Excel
  • Very good written and oral English skills

We offer:

  • Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of
  • Excellent opportunities for further development, supported by a wide range of training and development opportunities
  • Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract
  • At least 28 days of vacation, flextime, capital-forming benefits, company pension plan
  • Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar
  • Central location between the main train station and Jungfernstieg as well as subsidy for public transportation
  • Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing

Contact person

Alexandra von Bastian Talent Acquisition & Employer Branding Manager