Overall, Job Purpose
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
- Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers.
- Preparing rate Quotation, filtering of rate request to ensure cargo identified and quoted is align to company aspirations and optimize vessel utilization in view of volume and profitability.
- Generate and file RA’s.
- Coordinating with Trade Management for service contract proposals and special rate offers.
- Handling free time & waiver application.
- Maintaining contracts and amendments.
- Handling of Bids / Tenders.
- KPI performance and monitoring tabled and discussed during weekly 1 on 1 with manager / supervisor.
- Managing customer disputes including coordination with involved parties, e.g. Operations, Sales Execution.
- Filing/publishing rates, service contracts and amendments with the FMC.
- Preparing and sending of rate quotations to customers
- Monitor quotation and customer performance including tenders and follow up with customers where required.
- Give clear handover info to Customer Service (and Operations where required)
- Assist Customer Service with problem solving related to a customer issues where required
- Handling updating of CRM with customer calls, rate offers, customer follow ups done
- Coordinate with Sales Support on handling of bids / tenders for local customers using the relevant tools.
Qualifications and Technical Job Requirements
- University degree or equivalent
- Good command of written and spoken English
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- FIS knowledge
- Receptive and be able to grasp new ideas and motivate oneself for personal development
Competencies and Values
Hapag-Lloyd Values / Behaviors
- Care, Move, Deliver
- Positive attitude can do attitude.
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity
