Position Summary:
· Monitor day-to-day “Sales Core Desk” and “Business Development” sub teams’ performance for Area.
· Drive high quality level towards our smaller-and mid-sized customers (Core Accounts), through digital & voice channels.
· Drive performance within the team by exceeding Quality promises and Sales relevant Key Performance Indicators.
Drive team to proactively react to ad-hoc initiatives such as fill a certain vessel / upsell specific product(s).
Key Functions and Accountabilities:
• Coach and steer Sales Core Desk and Business Development sub teams to achieve targets.
• Hold responsibility for team´s performance.
• Create and maintain an open communication channel within Department, Area and Region stakeholders.
• Review and tune team´s workload to ensure delivery effectiveness.
• Promote Hapag Lloyd´s standards application and ensure documentation of local guidelines, where applicable.
• Ensure functional training requirements are fulfilled.
• Prepare calls, conduct calls, report and follow-up on calls for incubation accounts, where applicable.
• Evaluate customer potential (Forecast/Budget) and conduct incubation accounts Sales planning.
• Selectively engage in Trade Management discussions on important matters.
• Deliver feedback on market conditions, including rate levels and competition activities, to relevant stakeholders.
• Follow-up on open Sales Leads and Opportunities.
• Look for continuous Sales Core Desk and Business Development process improvement.
• Manage and control Sales Core Desk and Business Development teams functions according to guidelines set by Sales director and Area Management.
• Develops Sales strategies to increase business volume.
Skills and Knowledge Required:
· University degree or equivalent
· Very good command of written and spoken local language and English.
· Advanced working knowledge of MS Office tools
· Able to work well with others and follow guidelines.
· Hands on mentality to approach existing and new customers.
· Customer oriented attitude with willingness to set limits.
· Receptive and be able to grasp new ideas.
· Capable to work under pressure.
· Result driven team player with proactive attitude.
Mit einer Flotte von 258 modernen Containerschiffen und einer Gesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000 Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den Fahrtgebieten Transatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu den führenden Anbietern.
