About Hapag-Lloyd
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

Main Objective

  • Ensure Regional fulfilment of inland budget and co creation of Regional inland strategy.

Function and Duties

  • Responsible for coordinating relevant sales matters related to the Region 
  • Drive the highest levels of quality towards our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd 
  • Drive performance across all Areas within the Region by exceeding Quality promises and KPI deliverables. 
  • Guiding Areas regarding Segmented Verticals and/or Customer Segmentation 
  • Monitor portfolio data quality maintenance (catalogues) in FIS and Sales Force 
  • Drive and support key sales targets implementation and set-up of related processes (account plans, visits, portfolio coverage, opportunities, etc) 
  • Ensure Sales Meeting cadence (as per CBP) is adhered to in the area 
  • Sales Force Opportunity Management (Module and process owner) 
  • Monitor and drive Sales Force usages across Sales Team 
  • Rollout relevant Sales Trainings (in coordination with BSD/HR), example; Commercial Academy, Sales soft skill & product trainings, core selling and value selling, available tools (eg. QV, Sales Force and others), etc 
  • Responsible for Inland performance in Asia, not limited to Coordinating the budget planning process within region, guides the Area Inland Desks and assist them to define and implement strategy and yearly targets
  • Partake in the FTE planning and resource allocation exercise with the areas to ensure right size.
  • Support and drive action plans related to CES/NPS and other relevant surveys 
  • Conduct CTW and assist in Commercial Check backs (Area and / or QSC)

Qualifications and Technical Job Requirements

  • Good understanding of sales processes  
  • Versatile communication skills 
  • Able to conduct presentations and trainings 
  • Comprehensive knowledge of FIS and other HL systems 
  • Knowledge about Sales related tools, example Sales Force, sales related QV, etc 
  • Above average knowledge of MS Office (Excel, Power Point and Think Cell) 
  • Result driven team player with a proactive attitude 
  • Experience in front line sales activities, especially on Inland
  • Able to connect and guide functional teams virtually

Contact person

Leonard Leong