About Hapag-Lloyd
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

Responsibilities and tasks:

  • Responsible for the Management of selected Global Accounts within the NVO program (GNP)
  • Responsible for customer performance
  • Define volume targets in close cooperation with the GNP Teams in the Regions
  • Close alignment on trade & customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center, Niche Products, etc.
  • Setting annual customer strategy in close alignment with Regional Account Managers
  • Monitor and drive customer performance, as well as company objectives in line with company strategy
  • Build up close relationship to customer point of entries to ensure Hapag-Lloyd strategy is met
  • Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required
  •  Serve as a key escalation point for our customers
  • Perform regular customer QBR’s/negotiation meetings. This may include travel both regionally and globally
  • Understand our customer business model, needs and requirements
  • Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business, as well as performance of CAST (Commercial Alignment Sales / TM) Meetings
  • Ensure sufficient opportunities are captured to meet annual customer volume target
  • Actively drive Push & Pull Interactions with Regional GNP Teams
  • Follow up on CES result for the customers in the portfolio
  • Participation in projects

Requirements and qualifications:

  • Relevant professional experience in a comparable commercial position
  • Proven sales ability and negotiation experiences
  • Proven leadership skills and track record of leading and motivating a team
  • Analytical skills with the ability to identify market opportunities, as well as good problem-solving and organizational skills
  • Ability to work under pressure and meet deadlines
  • Experience with CRM Salesforce preferred
  • Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook and MS TEAMS
  • Knowledge of Hapag-Lloyd systems
  • Good communication skills and fluent in both verbal and written English
  • Excellent interpersonal and analytical skills
  • Willingness to take ownership of tasks and responsibility
  • Well organized with good time management skills
  • Ability to recognize and attend to multiple facets in issues and problems, as well as to come up with creative solutions to solve problems
  • Strong problem solving and organizational skills
  • Receptive and able to grasp new ideas and motivation for self-development
  • Open-minded, resilient, and agile
  • Ability to take pressure
  • Positive mentality
  • High degree of self-motivation and self-reflection
  • Ability to motivate others
  • Good presentation skills

We offer:

  • Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of
  • Excellent opportunities for further development, supported by a wide range of training and development opportunities
  • Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract
  • At least 28 days of vacation, flextime, capital-forming benefits, company pension plan
  • Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar
  • Central location between the main train station and Jungfernstieg as well as subsidy for public transportation
  • Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing

Contact person

Alexandra von Bastian Talent Acquisition & Employer Branding Manager