Responsibilities and tasks:
- Responsible for the Management of selected Global Accounts within the NVO program (GNP)
- Responsible for customer performance
- Define volume targets in close cooperation with the GNP Teams in the Regions
- Close alignment on trade & customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center, Niche Products, etc.
- Setting annual customer strategy in close alignment with Regional Account Managers
- Monitor and drive customer performance, as well as company objectives in line with company strategy
- Build up close relationship to customer point of entries to ensure Hapag-Lloyd strategy is met
- Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required
- Serve as a key escalation point for our customers
- Perform regular customer QBR’s/negotiation meetings. This may include travel both regionally and globally
- Understand our customer business model, needs and requirements
- Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business, as well as performance of CAST (Commercial Alignment Sales / TM) Meetings
- Ensure sufficient opportunities are captured to meet annual customer volume target
- Actively drive Push & Pull Interactions with Regional GNP Teams
- Follow up on CES result for the customers in the portfolio
- Participation in projects