About Hapag-Lloyd
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

Main Objectives of this position: 

·       Lead improvement projects to ensure QPs are consistently met

·       Drive & deliver efficiencies through process Automation

·       Drive Continuous Improvement projects (mainly CSD) to Standardize processes

·       Drive Productivity improvement & other adhoc projects

·       Lead Business Intelligence support / reporting to the business teams 

Function and duties:

  • Drive Efficiencies through Automation by building a healthy idea pipeline.
  • Monitor the Business impact Pre/Post deployment of Automation (go/no-go decision to continue deployment depending on the usage)
  • Establish long term vision for automation
  • Serve as the 1st escalation POE between the PPS team and Centre of Excellence (for RPA’s) & BSD
  • Leading GEMBA walks with the functions to ensure constant flow of ideas into the automation pipeline
  • Drive performance management across functions especially on QP facing KPIs
  • Steer action plan development in close cooperation with global/regional /local stakeholders
  • Lead process improvement projects and drive performance optimization & consistency
  • Tracking implementation success of the projects/RoI etc…
  • Drive Productivity improvements at QSC through Process efficiency / Standardization projects
  • Constant liaison with HQ ( mainly GBS/CE teams) to aid on the above as required
  • Conduct Blueprint & Process reviews to ensure “zero” process deviations
  • Foster “One way of working” within the QSC through process standardization

MIS:

·       Aid in building Level 2 / Support KPIs to drive the Level 1 KPIs

·       Forecasting the business requirement on MIS through constant engagement and supporting the development of Business Intelligence Dashboards/Reports as applicable

·       Constant liaison with HQ ( mainly GBS/CE teams) to aid on the above as require

      Projects:

·       Supports cross-functional & other NPS/IT projects / aid in Business Case analysis for Offshoring projects as applicable

·       Support the QSC MD on various projects and presentations

 Qualifications and Technical Job Requirements:

  • At least 10-12 years of relevant working experience
  • Fluent in written and spoken Business English
  • Self starter with strong multi tasking skills
  • A team player with ability to work under pressure
  • Strong Stakeholder engagement & communication skills across QSC’s, Region , Area & HQ teams
  • Carries good knowledge of Automation & Business Intelligence tools (e.g. RPA, Macro, QV ,AI etc)
  • Good working knowledge of FIS MS Office tools
  • Good listening , negotiation &  convincing skills .
  • Need to possess stroing Analytical, creative ,problem solving mindset.
  • Well organized with good time management skills
  • Willing to take ownership of tasks and responsibility
  • Promotes Best Practice sharing within the Region and Globally through various knowledge sharing forums.

Contact person

Anjali Panchal