View job here

Main Objective: Analyzing and addressing the exceptions detailed by various MIS Reports and Ensuring System Controls.

Function and duties:

·       Analysing and planning actions from various MIS reports

·       Responsible for closure of non-routine disputes with CS/Operations

·       Root cause analysis and addressing same for missed collections in all Areas

·       Root cause analysis of any late billings and addressing with Operations & Customer Service

·       Ensuring various MIS Reports are shared with stakeholders as per agreed frequency

·       Ensuring Data Correctness and Accuracy

·       ensuring system controls are in place and executed timely

·       Ensuring actions on Unbilled Revenues are completed on a weekly basis.

·       Reviewing and monitoring the transfer of Unallocated Cash & Credits to Pending Credits

·       Ensuring Timely Regional Reporting

·       Ensuring Weekly Database Audits for ICCL preview.

·       Submitting Weekly Cash Forecasts with minimal Variance with Actuals

·       Providing Ad Hoc reports and analysis as per request

·       Process improvement and leading automation

Qualifications and Technical Job Requirements:

Industry Knowledge


·       Strong industry experience

·       Deep knowledge of Customer Services processes

·       Indepth knowledge of Operational costs and recovery

·       Strong knowledge of the shipping process flows with hands on experience in business

·       Graduate/Post Graduate degree with verifiable experience.

·       Good knowledge of finance processes required.

·       Familiar with the financial aspects of shipping operation

·       Sharp analytical & statistical skill.

·       Excel Intermediate Level Proficiency.

Business Systems/IT


·       Awareness of data quality importance

·       Good knowledge of user application systems (SAP, FIS, MS Office, Word, Excel)

·       Process knowledge & systems support optimization.

·       Ability to promptly process data within allocated time.

·       Understanding of data quality benchmarking and management.



Success Criteria for Position:


Communication/Organization Skills


          Communicative and ability to take initiative.

          Good command of written and spoken English

          Effective time management and planning skills

          Professional ability to interact with other functions.

          Systematic and efficient way of working


          Positive and can-do attitude.


          Energetic and good team spirit

          Commitment to task

Ability to maintain confidentiality



Mit einer Flotte von 258 modernen Containerschiffen und einer Gesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000 Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den Fahrtgebieten Transatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu den führenden Anbietern.

Contact person

Anjali Panchal