Hiring Supervisor - Customer Service (MAG)

Main Objectives of this position:

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd

Function and duties:

·       Validate and settle revenue disputes where applicable.

·       Coordinates internally issues to fix revenues.

·       Finalizes disputes in FIS

·       Follow standard processes and new requirements as communicated by management.

·       Undertakes all revenue related task and ensures completion within the deadline.

·       Ensures all ICCL related reports are worked monthly with, and revenue improvement ideas shared with the organization.

·       Collaborates with stakeholders (BA/ Sales) across verticals to ensure revenue related tasks are resolved.

·       Complete all functional HIP training timely

·       Lead a team of individuals to successfully complete all day to day tasks and drive performance management.

Qualifications and Technical Job Requirements:

·       University degree or equivalent

·       Very good command of written and spoken English

·       Working knowledge of MS Office

·       Able to work well with others and follow guidelines

·       Positive attitude