Business Development Coordinator

Position Summary:

Responsible for developing existing and securing new business from a portfolio of small to mid-sized customers through voice and digital channels.  Develop alternative solutions and plans to solve problems. Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as Hapag-Lloyd.

Key Functions and Accountabilities:

• Portfolio management: volume and revenue growth, opportunity and strategy development/execution.
•          Collaboration with internal teams and departments
•          Handle incoming Sales related customer requests (phone and/or email) and proactive follow-up.
•          Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers.
•          Handle quotation requests from customers - when of interest of Hapag-Lloyd and not covered by digital solutions. 
•          Handle customer requests in an standardized way according to terms & conditions.
•          Gather and share market information collected during customer interaction.
•          CRM call reporting and account information updates.
•       Ensures consistent application of Hapag-Lloyd policies.
•       Additional ad-hoc duties as required.

Skills and knowledge required:

• Previous experience in B2B Sales (Maritime or Logistics Industry would be an asset)
• University/College degree or equivalent work experience
• Excellent written and spoken English (French as second language would be an asset)
• Working knowledge of MS Office
• Able to work well with others and follow guidelines.
• Ability handle customer requests efficiently & professionally
• Strong negotiator and active listener
• Receptive and able to grasp new ideas
• Effective time-management
• Results focused
• Ability to identify priorities and opportunities in a dynamic environment