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Key Functions and Accountabilities:

·       Evaluate customer potential and conduct MR Sales Planning          

·       Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts

·       Ensure regular updates of all activities in Salesforce         

·       Review customer performance with Sales Manager and define appropriate actions

·       Where appropriate for their market serve as specialists for a segmented vertical

·       Prepare and conduct visits, report and follow-up on visits

·       Conclude contracts for MR customers (proposal, negotiation, closing)

·       Record commitments (tender tracking/commercial)          

·       Drive CU business for foreign MRs and adhere to Push-Pull process

·       Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

·       Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders

·       Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM

·       Provide clear info to Sales Coordination regarding handover to Customer Service

·       Partner up with Sales Coordination

Overlooking the overall goals

Skills and Knowledge Required:

·       Apprenticeship in Shipping or bachelor’s degree

·       5 years of experience in the maritime industry or equivalent combination of education and experience ideally in the reefer sector

·       Experience in Sales and/or Customer Service functions

·       Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others

·       Demonstrated strong listening, verbal and written communication skills

·       Self-starter, self-motivated, resourceful, and responsive

·       Demonstrated ability to be multi-task, set priorities, organize work and implement action items

·       Analytical skills

·       Ability to work effectively in a team environment and good interpersonal skills

·       Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

·       Fluent in English


Mit einer Flotte von 258 modernen Containerschiffen und einer Gesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000 Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den Fahrtgebieten Transatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu den führenden Anbietern.

Contact person

Cheryl Naidoo