About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

1. Main Objectives of this position:

  • Maximizes productivity and minimizes penalties to ensure a positive working environment. Ensures that customers are served in a timely and professional fashion in order to maintain and grow the account base.

2. Function and duties:

  • Maintains up-to-date knowledge of all services that Hapag-Lloyd offers and ensures that the information given to the account base is accurate.
  • Guides, coaches and supports the Customer Service Counter department.
  • Assists staff with trouble shooting and handles elevated customer problems.
  • Acts as back up for import/export coordinators when is necessary (i.e. vacations, absences).
  • Provides training on regulatory issues and other such as process and area systems

3. Qualifications and Technical Job Requirements:

  • University degree or equivalent.
  • Very good command of written and spoken English.
  • Ability to lead a team to achieve goals.
  • Ability to build, maintain and develop partnerships with individuals and groups within the organization.
  • Able to work well with others and follow guidelines.
  • Customer service oriented.
  • Positive attitude.
  • Innovative and able to motivate self and team for business and personal development.
  • At lease 5 years of experience in Shipping and Logistics Industry.

*** Disclaimer - Recruitment Fraud Alert 2024

 Caring for People We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or  Hapag-Lloyd Saudi LTD or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or Hapag-Lloyd Saudi LTD or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website

Contact person

Daifallah Al Ahmari HR Sr. Manager