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Job Purpose:

  • Responsible to serve smaller and mid-sized customers through digital & voice channels (Core Accounts).
  • Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag-Lloyd.
  • Handle incoming Sales related requests received by Core customers.
  • Guide customers and help navigate our online solutions.
  • React to ad-hoc initiatives (e.g. fill a certain vessel / upsell specific product).

Job Responsibilities:

  • Proactively reach out to core customers via phone/mail based on direction set by Area strategy.
  • Answer incoming Sales related telephone calls (via Contact Center).
  • Handle Sales related customer request (via Salesforce Case Management).
  • Work on leads & opportunities of local Core Customers in Salesforce.
  • Prepare, conduct and follow-up calls.
  • Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers.
  • Handle quotation requests from Core Customers - when of interest of Hapag-Lloyd and not covered by online solution.
  • Handle customer requests in a standardized way according to terms & conditions.
  • Support with back-office activities like disputes of Core Customers, unrated shipments
  • Document outcome in Salesforce in a transparent way.
  • Gather and share market information collected during customer interaction.
  • Where not supported by digital solution – handle quotations that originated from a customer call with standard terms & conditions.

Job Qualification:

  • University degree or equivalent.
  • Very good command of written and spoken English.
  • Working knowledge of MS Office.
  • Able to work well with others and follow guidelines.
  • Hands on mentality to approach existing and new customers.
  • Customer oriented attitude with willingness to set limits.
  • Receptive and able to grasp new ideas.
  • Independent, Self-starter and Target Oriented.
  • Fluent in English.
  • Knowledge of Salesforce (preferable).


Mit einer Flotte von 258 modernen Containerschiffen und einer Gesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000 Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den Fahrtgebieten Transatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu den führenden Anbietern.

Contact person

Doreen Ngala