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About us:

The CSNB (Customer Service and Niche Business) project is your chance to shape the future of Hapag-Lloyd! 

With this project we are reshaping the way we are doing business in Hapag-Lloyd. An improved customer experience enabled by self service solutions, automated processes, and increased visibility for an improved customer experience.

We want to transform of our Import, Customs, Invoice, Dispute, Documentation, and self-service capabilities with a higher degree of automation to significantly reduce workload (less manual work, fewer errors).

To achieve this, we are building various IT components from scratch in an agile way with state-of-the-art technology.

Be part of the change and join us in CSNB! Please note that this position is initially limited for 2 years.

Your responsibilities:

We are looking for you as support for the CSNB project PMO. In the PMO, all initiatives are coordinated and it is ensured that the whole project is jointly walking in the same direction. 

As a PMO support, you will…

  • Work closely together with the remaining cluster leads to jointly drive the CSNB project
  • Translate bigger topics and initiatives into manageable pieces and execute them accordingly
  • Prepare presentations for (senior) stakeholder communication and alignment
  • Work closely together with all CSNB IT product teams
  • Support other CSNB sub product / IT products based on demand with the target to support the CSNB project as good as possible
  • Developing and implementing PMO policies and procedures
  • Providing support to project teams
  • Tracking and reporting on project progress
  • Identifying and managing risks
  • Ensuring that projects are delivered on time, within budget, and to the required quality standards

Your profile:

To be successful in this role, you should...

  • Have gained a solid understanding of the Hapag-Lloyd business from your previous roles, ideally from a commercial perspective
  • Bring strong skills in PowerPoint with you to create compelling slides for stakeholder communication and alignment
  • Be excited about challenging the status quo, coming up with creative and innovative solutions and working conceptually
  • Be interested to take over ownership in a dynamic project environment, lead working groups and to work independently on our project deliverables to deliver them at the desired timeline
  • Be able to build strong relationships with internal stakeholders in the business- and IT teams
  • Have an assertive personality and be able to convince relevant stakeholders in the organization
  • Feel comfortable presenting results and project status updates to involved partners and stakeholders
  • Have excellent command of spoken and written English

German language expectations: We expect all international candidates to be willing to learn at least the basics of the German language in case they are accepted for the position. This will enable you to participate in social and community life in Germany and at our company premises in the best possible way.

We offer:

  • Challenging tasks and the opportunity to develop solutions of which you are individually convinced
  • Excellent opportunities for further development, supported by a spacious range of training and development opportunities
  • Competitive remuneration (thirteenth salary + vacation pay), as well as a permanent employment contract
  • At least 28 days of vacation, flexible working hours, capital-forming benefits, company pension plan
  • Centrally located between the central station and Jungfernstieg as well as subsidy for public transportation
  • Blended work model that offers you the possibility of working from our headquarters (3 days / week) or working from home (2 days / week)
  • Bicycle leasing
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.)

Please use our online tool for applying with us. 

We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

Mit einer Flotte von 258 modernen Containerschiffen und einer Gesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000 Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den Fahrtgebieten Transatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu den führenden Anbietern.

Contact person

Dawid Bujalla Manager Talent Acquisition & Employer Branding