With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The Company has around 14,000 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 115 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. Hapag-Lloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades.

Main objective

  • Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

Function and duties

  • Evaluate customer potential and conduct MR Sales Planning
  • Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
  • Ensure regular updates of all activities in Salesforce
  • Review customer performance with Sales Manager and define appropriate actions
  • Where appropriate for their market serve as specialists for a segmented vertical 
  • Prepare and conduct visits, report and follow-up on visits 
  • Conclude contracts for MR customers (proposal, negotiation, closing)
  • Record commitments (tender tracking/commercial)
  • Drive CU business for foreign MRs and adhere to Push-Pull process
  • Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
  • Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
  • Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
  • Provide clear info to Sales Coordination regarding handover to Customer Service

Requirements

  • Apprenticeship in Shipping or Bachelor’s degree
  • 5 years of experience in the maritime industry or equivalent combination of education and experience
  • Experience in Sales and/or Customer Service functions
  • Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
  • Demonstrated strong listening, verbal and written communication skills
  • Self-starter, self-motivated, resourceful and responsive
  • Demonstrated ability to be multi-task, set priorities, organize work and implement action items
  • Analytical skills
  • Ability to work effectively in a team environment and good interpersonal skills
  • Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

Contact person

Leonard Leong